We are an independent, authorized business from the brands we feature – please be aware you are not ordering products directly from a brand. Please note that applicable sales tax will only be assessed on all orders shipping within New York State.
Online Store Shipping Policy
We currently ship online orders to all 50 U.S. states. Due to various skincare brand policies, we do not sell or ship to customers outside of the United States. All orders are processed and shipped from our location in New York City within two business days of placing the order. We ship all orders via the United States Postal Service (USPS) Priority Mail or FedEx. At checkout the customer will be prompted to choose a shipping method.
Retail product purchases over $75 (after any applied discounts and before applicable taxes) will receive complimentary ground shipping via USPS. At this time, we do not ship internationally.
Koru Wellness Aesthetics is not responsible for lost or stolen packages.
If the customer has any time-sensitive shipping requests, please note the expedited shipping options at checkout. We offer various shipping services for an additional charge. We will notify you via email with a tracking number when your order has shipped from New York City.
Backordered items will ship as available, with no additional shipping charge.
Please note, if the customer needs to return an online order, the original shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured. Koru Wellness Aesthetics is not responsible for lost or damaged return packages in shipping. Please see our Return Policy for further information regarding online orders and contact us directly at email@example.com before sending for specific instructions.
Online Store Return Policy
We sincerely hope you love your purchase, however we will gladly accept your return for a product exchange (due to product malfunction, e.g. broken cap) or store credit only. We are unable to issue refunds.
Returned item(s) must be received at Koru Wellness Aesthetics within 14 days of purchase, whether by mail or in-spa. The return shipment must include a copy of your receipt.
Please note, original shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured. Koru Wellness Aesthetics is not responsible for lost or damaged return packages in shipping.
To initiate a return, please contact us at firstname.lastname@example.org.